Shipping Policy

Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays). Delivery times vary based on location and shipping method.

Shipping Methods & Costs

International Shipping

• Available to select countries
• Customers are responsible for customs fees, taxes, and import duties
• Delivery times vary (typically 7-14 business days)

Returns

• 30-Day Satisfaction Guarantee: Return eligible items within 30 days for a full refund or exchange
• Items must be unused, in original packaging, and include all accessories
• Non-returnable items:
  • Opened software/plugins
  • Custom-made or special-order instruments
  • Used/damaged items

Refunds

• Refunds are processed within 5-7 business days after receiving the returned item
• Original shipping fees are non-refundable

Exchanges

Contact us within 14 days for exchanges (subject to availability).

Data Collection

We collect:

• Contact details (name, email, address)
• Payment information (processed securely via Stripe/PayPal)
• Order history & preferences

How We Use Your Data

• Process orders & provide customer support
• Improve our products & services
• Send promotional emails (opt-out anytime)

Security

• SSL-encrypted checkout
• No credit card data stored on our servers

Manufacturer's Warranty

• Most new instruments come with a 1-3 year warranty (varies by brand)
• Covers defects in materials/workmanship (not accidental damage)

Extended Warranty Options

• Available for purchase at checkout
• Covers accidental damage & extended repairs

Repair Services

• In-house luthiers & technicians for guitars, pianos, brass, and woodwinds
• Turnaround time: 7-14 business days (rush service available)

We accept: